Shipping Policy

📦 Our Commitment

At Moissanite Room, every order is crafted with exceptional care and attention to detail—from the moment you place your order until it arrives safely at your doorstep.

We proudly serve customers across Canada and are committed to providing a secure, reliable, and transparent shipping experience.

⏱ Processing Time

Most of our jewelry is made-to-order to ensure exceptional craftsmanship and quality.

• Production typically takes 2–4 weeks.
• Each piece undergoes a thorough quality inspection before shipment.
• Packaging and order preparation generally require 2–3 business days.
• Custom, engraved, or personalized pieces may require additional production time.

Your order will begin processing once payment has been successfully received and verified.

🚚 Shipping & Delivery

Your estimated delivery time is calculated as:

Production Time + Shipping Time

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor your package throughout its journey.

Shipping times vary depending on your location and the carrier selected.

📍 Shipping Methods

We partner with trusted shipping carriers to ensure your jewelry arrives safely and securely.

Our shipping partners may include:

• Canada Post
• UPS
• FedEx

All shipments include tracking. For higher-value purchases, a signature upon delivery may be required for added security.

🔒 Secure Packaging

Every Moissanite Room order is carefully packaged to protect your jewelry during transit. Before dispatch, each shipment undergoes a final quality inspection to ensure it meets our quality standards.

📦 Delivery Requirements

For security reasons:

• Orders are shipped only to the shipping address provided at checkout.
• We do not ship to P.O. Boxes.
• Some shipments may require an adult signature upon delivery.
• If you request that a carrier leave your package without a signature or with a third party, Moissanite Room cannot be responsible for any loss, theft, or damage after delivery has been completed.

Once a shipment has been delivered and signed for (where applicable), responsibility for the package transfers to the recipient.

⏳ Delays

While we strive to meet all estimated delivery times, shipping delays caused by weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control may occasionally occur. We appreciate your patience and understanding should these situations arise.